How to make a request for barcode labels?
- Go to https://supportlumen.zendesk.com/.
- Click on Open a support request.
- Select Other and fill out the form.
- Important : You must import an Excel file (it cannot be a PDF or any other type of file) with the list of Lumen product codes that you want barcode labels for.
Your own product code can also appear on the label if you'd like. If it's the case, simply include your product code along with the Lumen product code in the Excel file.
The excel file must have the following format:
- Once the request is sent, there may be a delay of 5 to 10 business days before the labels are received.
Labels will be sent to your representative by internal mail.